FAQ — Shipping, Returns & More
Frequently Asked Questions
Find quick answers to our most common questions below. If you need further help, feel free to contact us at rexazen.online@gmail.com — we're happy to assist.
🛍️ Orders & Shopping
How do I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I change or cancel my order after placing it?
Orders can be cancelled within 24 hours of placement. After that window, please wait for delivery and follow our standard return process. To request a cancellation, email us at rexazen.online@gmail.com as soon as possible.
Do I need an account to shop at Rexazen?
No account is required. You can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.
🚚 Shipping & Delivery
Do you offer free shipping?
Yes! We offer completely free standard shipping on all orders within the United States. No minimum order amount required.
How long does delivery take?
Orders are processed within 1–3 business days and delivered within 7–12 business days from the date of shipment, depending on your location.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real time.
Do you ship internationally?
Currently we ship within the United States only. We are working to expand to international locations in the future.
What if my items are shipped separately?
If you order multiple items, they may ship from different fulfillment locations. You may receive separate tracking numbers at no extra cost.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, unaltered, and in original packaging. Full details are available in our Refund & Return Policy.
How do I start a return?
Email us at rexazen.online@gmail.com with your order number and a photo or video of the item. Our team will review your request within 2 business days and provide instructions.
Who covers return shipping costs?
If the item is defective, damaged, or incorrect — Rexazen covers return shipping in full. For change of mind or wrong size, the customer is responsible for return shipping costs.
How long does a refund take?
Once your return is approved, refunds are processed within 5–7 business days to your original payment method. You may also choose store credit or an exchange.
What items cannot be returned?
Items that have been used, opened personal care products, items without original packaging, and items returned without prior approval are not eligible for return.
💳 Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other payment options available at checkout. All transactions are processed securely.
Is my payment information safe?
Yes. We use SSL encryption and PCI-DSS compliant payment processing. We do not store your full card details on our servers.
Will I be charged any hidden fees?
No. The price you see at checkout is the final price. Shipping is always free within the United States.
🏋️ Products & Wellness
Are your products safe to use?
All products are selected for general wellness and fitness use. We recommend reading all included instructions before use. If you have a medical condition, please consult a healthcare professional before use.
Do your products come with a warranty?
Warranty terms vary by product. If you experience any defect within 30 days of delivery, contact us and we will resolve it with a replacement or refund.
Are your products FDA approved?
Our wellness and fitness products are intended for general lifestyle use and are not intended to diagnose, treat, cure, or prevent any medical condition. They have not been evaluated by the FDA unless explicitly stated on the product page.
📞 Customer Support
How can I contact Rexazen?
- ✉ Email: rexazen.online@gmail.com
- ☎ Phone: +1 (689) 204-1199
- 🏠 Address: 500 Dallas St, Houston, TX 77002, United States
What are your support hours?
Our team reviews all messages Monday through Friday. We aim to respond within 1–2 business days.