Refund policy

Last updated: June 2026

Welcome to Rexazen. We want every order to exceed your expectations. If something is not right, we will do everything we can to make it right — quickly, fairly, and without unnecessary hassle.

This policy applies to all orders shipped within the United States.

1. Return Window

You have 30 days from the date your order is delivered to request a return, exchange, or refund. Requests submitted after this 30-day period will not be eligible for a refund or exchange.

2. How to Start a Return

We do not accept unsolicited return shipments. Please contact our support team first before sending anything back.

  • Step 1: Email us at rexazen.online@gmail.com with your order number and a clear photo/video of the item (if damaged or incorrect).

  • Step 2: Our team will review your request within 2 business days.

  • Step 3: If approved, we will provide you with the return address and detailed instructions.

3. Eligibility Requirements

To qualify for a return or refund, your item must be:

  • Unused, unaltered, and in its original condition

  • In its original packaging with all accessories included

  • Accompanied by proof of purchase (order confirmation)

4. Non-Returnable Items

  • Items damaged due to customer misuse or improper handling

  • Items returned without prior written approval

  • Final sale items

  • Personal care, hygiene-sensitive, or single-use wellness items that have been opened or used

  • Items used, washed, or altered in any way

5. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Rexazen covers the return shipping cost in full. We will provide a prepaid return label or reimburse your shipping expenses.

  • Change of Mind / Wrong Size: The customer is responsible for return shipping costs. We recommend using a trackable shipping service.

6. Refund Options & Processing

Once your return is inspected and approved, you can choose:

  • Option A: Full refund to your original payment method (processed within 5–7 business days)

  • Option B: Store credit for the full amount (issued instantly, valid for 12 months)

  • Option C: Exchange for the same item or an item of equal value

7. Damaged or Defective Items

Please report any damage or defects within 7 days of delivery. We will resolve the issue with a free replacement or a full refund. In most cases, you will not need to return the damaged item.

8. Order Cancellations

Orders can be cancelled within 24 hours of placement. If the order has already been processed or shipped after this window, please follow our standard return process once the item is delivered.

9. Late or Missing Refunds

If you haven't received your refund after 7 business days of approval, please first check your bank account, then contact your credit card company or bank. If the issue persists, contact us.

 

Contact Us — Rexazen

✉ Email: rexazen.online@gmail.com ☎ Phone: +1(689)204-1199 🏠︎ Address: 500 Dallas St, Houston, TX 77002, United States